April 22nd, 2009
NASONEX OVER THE COUNTER, I think I have finally managed to overcome the most challenging project in my professional career in information technology--I got Dell to fix one of their machines. Hold your applause until it arrives tomorrow and I can confirm it's actually fixed. Buy NASONEX from mexico, Here is what happened. I ordered a mini 10, a cute little netbook. It came with a broken webcam. Fine, canada, mexico, india, NASONEX trusted pharmacy reviews, that happens. No big deal. The phone support representative wanted to solve this by reformatting the hard drive. Okay, NASONEX use, Herbal NASONEX, if the problem were in the drivers, and if the issue could not be otherwise resolved, buy NASONEX without a prescription, NASONEX photos, that might make sense, but the bios wasn't picking it up. This is a hardware failure. Finally, NASONEX no rx, About NASONEX, they understood that, and asked me to ship it back, order NASONEX online overnight delivery no prescription. Buy cheap NASONEX, I shipped it back, and they fixed the webcam without formatting the drive. Good. They also messed up the inside of my screen. Not so good. Dell will not step up to the plate to get right what they got wrong. I asked for an in-home tech, NASONEX alternatives, Purchase NASONEX online no prescription, since this was a fix of a fix of a manufacturing defect and was told that none of the in-home techs ever repair laptops, only desktops. This was a lie, where can i cheapest NASONEX online. Is NASONEX safe, I was then told that the phone team in India works closely with the depot in Texas. This was a lie, NASONEX OVER THE COUNTER.
I was told that the woman on the phone understood the problem, buy generic NASONEX, Effects of NASONEX, and would speak to the technician in the depot and have the machine back to me on or before Friday, April 10, discount NASONEX. NASONEX street price, This was a lie.
I called Monday, where can i find NASONEX online, NASONEX cost, April 13, to find out that no one had conveyed any information to the team in Texas. They ran a diagnostic on the computer, buy NASONEX online cod, Japan, craiglist, ebay, overseas, paypal, and guess what? The computer didn't know there was dirt inside of its screen. The technician didn't bother to read my note, mailed with the machine explaining the problem, buy no prescription NASONEX online, NASONEX online cod, or to look at the machine. So they said they tried to contact me to find out what was wrong. I received no letter, NASONEX for sale, Rx free NASONEX, no e-mail, and no voice mail, where can i order NASONEX without prescription, NASONEX duration, so as far as I can tell, this was a lie, comprar en línea NASONEX, comprar NASONEX baratos. NASONEX OVER THE COUNTER, I was told that this technician fully understood the issue and would get things going and have the machine fixed and out the door April 14. NASONEX samples, This was a lie.
I was then hustled from department to department, where can i buy cheapest NASONEX online, Cheap NASONEX, with as many as 15 transfers in one call. I was hung up on, kjøpe NASONEX på nett, köpa NASONEX online. NASONEX pictures, I was transfered out to Latin America. I was promised a whole variety of deadlines, none of which were met, and I was assured they could convey the problem to the team in Texas, which didn't happen, NASONEX OVER THE COUNTER.
One rep told me he'd give me his direct number and the next said they didn't have direct numbers.
One rep told me he'd called the technician in Texas and the next said they couldn't call the technician in Texas.
One rep told me they understood the rather simple problem, and it was being handled, and the next said they weren't sure what was wrong with the machine.
At once point they couldn't help me because all of their machines were down. This does not speak well for a computer company. NASONEX OVER THE COUNTER, I was promised it was escalated, then escalated again, until we figured I'd be hearing from Michael Dell himself next (and several people commented he likely didn't use Dell machines). Finally, however, I have a tracking number and it seems (if I'm foolish enough to believe what I'm being told) that the machine has been fixed and will be here tomorrow.
So here are my top tricks to handling this kind of situation:
- Avoidance. Just don't buy Dell to begin with. Save yourself the pain.
- Set Dell's support number up on your speed dial. You'll be calling it a lot.
- Demand a case number. If they don't want to give it to you, keep demanding it. You'll need it to escalate things. Some times they won't provide it and that takes a bit of fighting. Keep at it and don't hang up until you have one.
- Find the escalation form and use it. This gets an automated e-mail saying they'll get back to you in about a week, but it might help.
- Make a nuisance of yourself. Don't just call technical support over and over again; that road just leads to frustration. The reps don't know much, and the managers know less. Go online. Yell in the Dell forums, especially the forums where people are deciding what machine to buy. Dell will delete the post as violating their terms of service, so just keep hopping forums and doing this over and over again, NASONEX OVER THE COUNTER. Go on Amazon and post a review of the product, and your experience with it, on the product page. Explain the problem on the product's page as a review. "I have to say buying this product was a mistake because..." and then spell it out. Go on Twitter and encapsulate the problem in 140 character chunks with the #Dell hashtag.
The goal here is to get the attention of a new media evangelist. Their job is to keep Dell's public image positive, so they're empowered to do what it takes to shut you up. They're probably the only ones who can get things solved. I lucked into getting the attention of a gentleman who actually got things fixed for me this way. Remember, they're interested in public image, so they'll pay the most attention to the person doing the most damage to that; do some damage.
- Place every call at least three times. Your goal is to get the same answer twice, as that's probably the truth.
- Follow up on everything. They promise call backs, but unless you are really demanding, you won't get them. Best bet is to follow up.
- Don't give up. They want you to go away, so their efforts (hour long holds, endless transfers, non-existent call backs) are driven towards making you give up and accept a defective, and in some cases, non-functioning machine. They may tell you there is nothing they can do. Don't accept that and keep arguing, arguing, and arguing.
- Never take the nonsense of the last person out on the next person. Treat each person nicely in hopes that you have found The One that can make things right, but then recognize the moment when nice must be replaced by firm.
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